Dis-satisfaction and incontinences faced by Passengers towards A.M.T.S. Services

Submitted by AMTS Info on 10 January 2012 - 7:50pm

This is to draw your immediate attention to the fact that many of your buses, particularly CNG buses do not stop at a particular Bus Stand inspite of the bus running emptily.

I have to inform you that Route Nos. 82-83-13/1 from Laldarwaja going towards Nehru Bridge do not stop at Roopali Cinema ( Sardar Baug ) bus stand, though the bus is empty. Similarly, buses from Laldarwaja towards Nehru Bridge i.e. Route Nos.34/4-34/5-400-51 & 151 donot halt at Roopali Cinema bus stand inspite of this buses being empty.

Also the above buses i.e. 82-83-13/1, coming from Vadaj and going to Laldarwaja, do not halt at Natraj Bus Stand and many drivers only halt at this bus stand if there are passengers who want to alight at Natraj bus stand and they are not worried whether there are passengers at this particular stand who want to board the bus. Further, some drivers seeing that there are many passengers waiting at a particular bus stand, don’t halt at the bus stand but 20-25 ft away from that bus stand making the passengers to run to catch that bus. This happens at every bus stand in Ahmedabad.

On many occasions I have to come in middle of the road to waive my hand to stop the bus, but in vain. When I tell the driver of CNG bus, why he has not stopped at a particular bus stand inspite of the bus being empty, the driver tells me to mind your own business and when I tell him that I will make a complaint at Laldarwaja bus stand, they tell me bluntly to do whatevever you like, nothing will happen to us. In this regards I have made several complaints on telephone and in person at Laldarwaja and Vadaj office, but regret I have received lame excuses that the CNG Bus drivers and conductors are on contract basis and are unable to take actions because if we give warnings to them, they do not come to duty on next day

Also your attention is drawn to the fact that when a passenger has an arguments with CNG Bus driver or conductor in the above context, suddenly some accomplice or friends of drivers and conductors (who are always on CNG Buses) rudely behave with passengers and sometimes comes to fists.

On one hand you are increasing bus fares (nearly double) and on the other hand no good and smooth services are given to passengers. If the drivers do not halt empty buses at bus stands, not only A.M.T.S. will insure heavy losses but also the passengers will have to face lots of inconveniences for no fault on their part.

To justify my genuine complaints, I have taken signatures of passengers who are also experiencing above hardships and inconveniences.

I would request you to take this complaint seriously and not take the matter lightly and hope appropriate action will be taken.

Thanking you and looking forward to receive your acknowledgement.

Yours faithfully,

(F.H.LAKHANI)
Lalitkunj No.2,B/H.Royal Flat,
Khanpur, AHMEDABAD-1

Note: This complaint was originally submitted by F. H. Lakhani (fklakhaniahmedabad-at-gmail[dot]com) as a comment on this page. We are re-posting it as a separate forum topic on his/her behalf.
 
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